Last Update: May 28, 2020


We work hard to keep your information confidential.


Incentivate Health, Inc. (“we, “us” or “Incentivate Health”) operates the website. This policy applies to our website, our mobile applications and the healthcare information platform that we operate, collectively known as our “Service.”


Incentivate Health is committed to ensuring that your personal information shared over our Service is protected and kept confidential. By using the Service, you consent to our Terms and Use and the use and disclosure of your information as outlined in this Privacy Policy.




We collect information about you from you and from others who you authorize to share information with us. The information we collect includes personal information, billing information and Service usage information.


Personal Information


If you use our Service, we may collect your personal information and protected health information that you submit to us. This information includes, but is not limited to, personally identifying data such as your name, date of birth, address, e-mail address and phone number, as well as information describing your physical and mental health.


We maintain protected health information in the strictest confidence, including any information relating to an individual’s past, present, or future physical or mental health condition and use it only for purposes of the Service.


Billing Information


We may collect certain billing and payment information when you donate to the Service. We do not retain or store credit card information. A third-party intermediary is used to manage credit card processing. This intermediary is not permitted to store, retain, or use your billing information for any purpose except for credit card processing on our behalf.


Information About Your Use of the Service


Incentivate Health tracks data about all visitors and customers who use our Services and we log this information for and we will store this information. These logs may contain IP address information, types of operating system you use, the date and time you visited the site, the features you use, the links you click on, search terms and files you view.


We may also collect information about your computer, phone, tablet or other devices you use to access the Services. This device information includes your connection type and settings when you install, access, update, or use our Services. We also collect information through your device about your operating system, browser type, IP address, URLs of referring/exit pages, device identifiers, and crash data. Our Service usage logs are stored securely and access to these logs is restricted to employees who are bound by confidentiality obligations and agree to adhere to strict guidelines regarding user data security and privacy.




Our website places “cookies” on your computer to allow us to improve our Service’s functionality. The cookies do not contain any personally identifiable information.


What is a cookie? A cookie is a small data file that certain web sites write to your hard drive when you visit them. A cookie file, for instance, may collect user id information such as items in a shopping cart while navigating a site, but the only personal information a cookie can contain is information you provide. Your user id or profile information is not stored in cookies.


How do we use cookie technology? We use it in the aggregate as opposed to using any personally identifiable information, to understand how our users collectively use our Service, such as traffic patterns. This clues us in to the most popular destinations on our Service and what technologies are being used so that we can continually improve our Service.


Most web browsers are set to accept cookies. If you prefer not to receive cookies, you can set your browser to warn you or refuse cookies all together by turning them off in your browser.




To provide the Service: We use the information about you to provide the Service to you. This includes: processing transactions, authenticating your account when you log in, providing customer support and operating and maintaining the Service.


To communicate with you about the Service: We use your contact information to send transactional communications to you via email and within the Service. For example, we may send a purchase confirmation, notify you of software updates, send you technical updates or contact you about your account.


To market or promote the Service: You may receive marketing communications from us. You may opt in to such communications at any time by emailing


For customer support purposes: We use your information to resolve technical issues you encounter, to respond to your requests for assistance, and to repair and improve the Services.


For safety and security: We use information about you and your Service use to verify accounts and activity, to monitor suspicious or fraudulent activity and to identify violations of Service policies.


For legitimate business interests and legal rights: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests, or when we need to comply with a legal or regulatory obligation, we may use information about you.


To analyze usage patterns: We may also use non-personal information to analyze data into information useful for our company and for providing the Service. All data is de-identified and aggregated before we subject it to analysis in order to discover correlations and usage patterns among our user base.


In other circumstances with your consent: We may use information about you when you have given us consent to do so for a specific purpose not listed in this privacy policy.




We disclose personally identifiable information about you as required or permitted by law, including complying with legal process (for example, we may disclose your information as necessary to comply with an authorized civil, criminal or regulatory investigation). We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities and may, in our sole discretion, disclose personal information or other information to satisfy any law, regulation, subpoena, or government request. We reserve the right to release personal information or other information about users who we believe are engaged in illegal activities or are otherwise in violation of our Terms of Use, even without a subpoena, warrant or court order, if we believe, in our sole discretion, that such disclosure is necessary or appropriate to operate our web site or to protect our rights or property, or that of our affiliates, or our officers, directors, employees, agents, third-party content providers, suppliers, sponsors, or licensors. We also reserve the right to report to law enforcement agencies any activities we reasonably believe in our sole discretion to be unlawful. If we are legally compelled to disclose information about you to a third party, we will attempt to notify you by sending an email to the email address in our records unless doing so would violate the law or unless you have not provided your email address to us.




We take measures to provide a secure Service.


Incentivate Health uses account information in a password-protected environment as a security measure to protect your data. Incentivate Health uses administrative, physical and technical safeguards to protect data. We maintain a high level of data protection via safeguards such as data backup, audit controls, access controls, and some data encryption. Our Service uses industry standard SSL encryption to enhance security of electronic data transmissions.

In addition, we urge you to take precautionary measures in maintaining the integrity of your data. Please be responsible in making sure no one can see or has access to your personal account and log-in/password information. If you use a public computer, such as the library or a university, always remember to log out of the Service.


If you use our Service through your employer’s computer network, it is your responsibility to check that the use of our Service complies with your employer’s policies regarding internet use.


We cannot guarantee the identity of any other users with whom you may interact in the course of using the Service, or the authenticity of any information that other users may provide.


Incentivate Health is not responsible for your handling, sharing, re-sharing and/or distribution of your personal health information. Moreover, if you forward personal health information electronically to another person on or off the Service, we are not responsible for any harm or other consequences from third party use or re-sharing of your information.



If you are a registered user of our Service, you can review your personal information by going to and signing in to our Service to see our profile and report. You may also request to review or delete any personal or protected health information collected by us by sending us an email at


Please be aware there may be circumstances where we are not able to provide you with some information. For example, if we are not able to verify that information relates to you instead of someone else, if providing information to you could adversely affect the rights of someone else, or if information consists of trade secrets, we may not provide the affected information.




Incentivate Health’s Service contains links to other sites. We do not share your personally identifiable information with those sites and are not responsible for their privacy procedures. We encourage you to learn their particular privacy policies. We seek to work with trusted partners and organizations that will adhere to similar privacy and ethical standards.




Sorry, no kids under age 13 allowed.


We do not knowingly allow Incentivate Health members under age 13 to create accounts for the Service. Only a parent or guardian may use the Service on behalf of a child under the age of 13.




Incentivate Health may amend our Privacy Policy in the future. In the event changes are made, we will be sure to publish any changes to our website and at other places we deem appropriate.




If you have any questions or suggestions on ways we can improve this Privacy Policy, please email us at